Business Communications

Telephony & Connectivity

Scalable, secure, futureproof telephony and connectivity solutions.

Our Business Communications Solutions help you stay connected however and wherever your business works best

Whether you’re team is office-based, remote or across multiple locations, our hosted telephony and unified communications solutions will keep your teams connected so they can do their best work wherever and however suits.

We offer flexible, scalable systems that integrate with your existing tools and grow with your business. And as traditional landlines are being phased out, now is the time to modernise your business communications.

How Business Communications solutions can help your business

From hosted phone systems to Microsoft Teams, our solutions are designed to support however your team works best and reduce costs. We’ll help you identify your business needs and goals, choose and implement the right setup and support you long-term.

Cost Effective Communications

Simplify your setup and reduce calling costs across all locations.

Mobilised Workforces

Your users, handsets and existing numbers are all migrated to ensure a minimal interruption to your business operations.

In Depth Analytics

Track your costs, call volumes, and call times so you make better and more informed business decisions.

Scalable

Easily scale your solution up and down and across devices. Our solutions are suitable for your business now and in the future.

Customer Experience

Ensure your customers are left with a positive experience when attempting to contact you.

“We cannot thank the team at Novem enough for their dedication and professionalism… …we see Novem as our internal IT Department and simply put, “part of the team”. I would not hesitate to recommend (their) services to any business having an IT requirement.”

Tommy Cocking

Owner, ADT Workplace

What’s Included? Why Novem?

We offer a range of business communications solutions tailored to your specific business needs. Whether you’re replacing a legacy phone system, you want better call analytics and insight, or you’ve outgrown your current system and need something for the next stage of your business, we’ll help you choose the solution best for you.

Award-Winning IT Services

Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.

Experience

Having delivered telephony and connectivity projects from small teams through to SMEs and large call centres, there isn't a project the team haven't seen.

Flexible Delivery

We undertake any disruptive work around your business hours so you can keep your business up and running.

Scalable, Future-Ready Solutions

Add or remove users easily as your business grows and changes.

Expert Support

From initial scoping to post-deployment support, we’re here every step of the way.

Still have questions?

Can’t see your communications, telephony or connectivity goals mentioned? Not to worry. Our team deployed communications solutions in a wide range of environments and are happy to talk through any requirements.

Get in touch Speak with an expert

What Does Working With Us Look Like?

Our implementation timeline provides a clear roadmap for working with us. Each phase is designed to ensure a smooth transition and successful deployment. You can rest assured, our dedicated onboarding team will support at every step.

Step One

Initial Assessment

In this phase, we evaluate your current communications, connectivity and IT infrastructure whilst understanding what you are looking to achieve. This assessment helps us identify areas for improvement and tailor our solutions.

Step Two

Solution Design

Here, we design a customised solution based on your needs. Our team collaborates with you to ensure alignment with your goals and an agreed outcome.

Step Three

Implementation Phase

During this phase, we implement the designed solutions. Our team ensures minimal disruption to your operations while executing the plan.

Step Four

Post-Implementation Review

In this phase, we review the implementation results with you. Feedback is gathered to ensure continuous improvement and satisfaction.

Step Five

Roadmap the Future

We build out a roadmap with you, providing a path that continuously improves your IT/technology and also gives you predictable costs.

The ultimate connectivity checklist you should be following.

Everything you need should be thinking about with regards to your connectivity and telephony.

Frequently Asked Questions

Will Novem’s Business Communications services support our mobile or hybrid workforce?

Absolutely. Our VoIP solutions let your users take their telephony with them wherever they work. Numbers can be ported and mobilised easily, giving your workforce seamless calling across devices and locations.

Do Novem’s communication solutions offer analytics so we can understand call volumes and usage?

Yes. Our systems provide in-depth analytics, including call volumes, call times and usage patterns. This helps you make informed decisions, optimise communication flows and manage costs more effectively.

How secure are the business communication solutions?

Security is built into every communication solution we deploy. From encryption and secure routing in our VoIP services to Microsoft cloud-level security within Teams Voice, we ensure your calls, video meetings and messages stay protected from cyber threats.

Does a new telephone solution require lots of business downtime to implement?

Truthfully, we can’t guarantee no disruption whatsoever, and it’s important to us that we’re honest about that. Having said that, we certainly keep disruption to a minimum. We handle the migration behind the scenes while keeping your existing numbers, handsets and users operational and available. This might look like migrating over a weekend when your business is closed, or migrating users in batches instead of all at once. We can confidently find a migration method and schedule that keeps downtime to a minimum.